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Support Center

Plane and Train Crash Tracker

🚀 Getting Started

Thank you for downloading Plane and Train Crash Tracker! Our app helps you stay informed about transportation incidents worldwide with real-time notifications and comprehensive coverage.

First Time Setup

  1. Complete Purchase: Unlock full access with a one-time purchase of $6.99 for lifetime access
  2. Enable Notifications: Allow push notifications to receive real-time crash alerts
  3. Customize Filters: Choose which types of incidents you want to be notified about
  4. Select Countries: Optionally filter notifications by specific countries

✨ Features

Real-Time Notifications

Get instant push notifications when new plane or train crashes are reported worldwide. Customize your alerts by incident type and country.

Global Coverage

Access comprehensive incident reports from around the world, updated every 5 minutes from trusted news sources.

Custom Filters

Filter incidents by:

  • Incident type (plane or train)
  • Country or region
  • Severity level
  • Date range

Detailed Articles

Read full news articles with comprehensive incident details, including location, severity, and links to original news sources.

❓ Frequently Asked Questions

How do I enable notifications?

Go to the Notifications tab in the app, then tap "Open Settings" if notifications are disabled. You can also go to iOS Settings → Notifications → Crash Tracker and enable notifications there.

How often is the data updated?

Incident data is refreshed automatically every 5 minutes to ensure you have the latest information. You can also manually refresh by pulling down on the incidents list.

Can I filter notifications by country?

Yes! Go to Notifications tab → Filter by Country, and select the countries you're interested in. If no countries are selected, you'll receive notifications from all countries.

Is this a subscription?

No! This is a one-time purchase of $6.99 that gives you lifetime access to all features. There are no recurring charges, subscriptions, or hidden fees.

I purchased on another device. How do I restore?

Go to Settings tab → Restore Purchase. Use the same Apple ID you used for the original purchase. Your purchase will be restored automatically.

Where does the incident data come from?

We aggregate incident reports from reputable news sources worldwide using News API. Each incident includes a link to the original news article for verification.

How do I turn off notifications for specific incident types?

Go to Notifications tab, then toggle off "Plane Crashes" or "Train Crashes" depending on which alerts you don't want to receive.

Can I use this app offline?

The app requires an internet connection to fetch the latest incident data. Previously loaded incidents will remain visible when offline, but you won't receive updates until reconnected.

Is my personal data tracked or shared?

No! We do not track users or collect personal data. The app only collects anonymous crash data for functionality purposes. See our Privacy Policy for details.

🔧 Troubleshooting

Not Receiving Notifications

  1. Check that notifications are enabled in iOS Settings → Notifications → Crash Tracker
  2. Verify your notification preferences in the app's Notifications tab
  3. Make sure you have an active internet connection
  4. Try sending a test notification from the Notifications tab
  5. Restart the app and check notification settings again

Incidents Not Loading

  1. Check your internet connection
  2. Pull down on the incidents list to manually refresh
  3. Try closing and reopening the app
  4. Check if you have any active filters that might be hiding incidents

Purchase Issues

  1. Make sure you're signed in to the App Store with your Apple ID
  2. Check that your payment method is valid in Settings → [Your Name] → Payment & Shipping
  3. Try restarting your device and attempting the purchase again
  4. If you already purchased, tap "Restore Purchase" in Settings
  5. Contact Apple Support for payment-related issues

App Crashes or Freezes

  1. Make sure you're running the latest version of the app
  2. Update to the latest iOS version
  3. Close the app completely and reopen it
  4. Restart your device
  5. If the problem persists, contact us (see below)

📧 Contact Support

Need additional help? We're here to assist you!

Email Support:

Send us an email with your issue, and we'll respond within 24-48 hours.

Email Support

When Contacting Support, Please Include:

  • Your device model (e.g., iPhone 14 Pro)
  • iOS version (Settings → General → About)
  • App version (found in Settings tab)
  • A detailed description of the issue
  • Screenshots if applicable

Response Time: We aim to respond to all support requests within 24-48 hours during business days.

📚 Additional Resources

Legal & Privacy

Version Information

You can find your current app version in the Settings tab under "Version".

Feedback & Feature Requests

We love hearing from our users! If you have suggestions for new features or improvements, please email us at feedback@crashtracker.app.

📱 System Requirements

  • iOS: Requires iOS 17.0 or later
  • Devices: Compatible with iPhone and iPad
  • Internet: Active internet connection required for data updates
  • Storage: Approximately 50 MB

🙏 Thank You!

Thank you for using Plane and Train Crash Tracker. We're committed to providing you with accurate, timely information about transportation incidents worldwide.

Stay informed. Stay safe.

Plane and Train Crash Tracker

Version 1.0 | © 2026

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